I have spoken with Paul about this and he was nice and professional and told me he’d talk to his staff. If you don’t know the answer, I have patience up to an extent with that but when you are just downright rude and unhelpful, I certainly do not. When she left, I noticed a huge change and staff seem irritated, defensive and unprofessional when I ask them a question about my bill. "I was a customer here for a while and in the beginning there was a nice representative I could go to if I had questions about billing and such and she was very pleasant and helpful.
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